FAQ

Do you have pets in your home?

Yes, we operate from a pet-friendly home with cats and dogs. However, all inventory is stored and packed in a clean, pet-free workspace to ensure quality and care.

Frequently Asked Questions

Have a question before ordering? You’re in the right place! Here are some of the most common questions about Vana’s Vintage Scoops.

What is a Vana’s Vintage Scoop?

A Vana’s Vintage Scoop is a surprise shopping experience filled with a variety of vintage-inspired, handmade, useful, and fun items. Each scoop is different, so part of the fun is seeing what you get!

How does the scoop process work?

Each scoop includes a set number of surprise items based on the scoop option you purchase. Our scooping system helps determine the items included in your order, making every scoop a little different.

What kinds of items can I receive?

Items vary depending on current inventory, but you may receive things like stationery, home décor, trinket dishes, candles, mugs, accessories, handmade jewelry, engraved items, and other vintage-inspired finds.

Because inventory is always changing, specific items are not guaranteed unless otherwise stated in the product description.

Will I know what I’m getting before I order?

Nope — that’s part of the fun! Vana’s Vintage Scoops are designed to be a surprise.

You’ll be able to see examples of current inventory throughout our website and social media, but your exact scoop will remain a mystery until it is packed.

Can I request certain colors, styles, or items?

You are welcome to leave preferences in the order notes when available, and we will do our best to keep them in mind.

However, requests are not guaranteed because scoops are based on available inventory and the surprise scoop process.

Can I request that something NOT be included?

Yes! If you have an allergy, sensitivity, or a type of item you absolutely cannot use, please leave a note with your order.

We will do our best to accommodate reasonable requests, but we cannot guarantee every preference.

Will I get duplicate items?

We try to give you a fun variety of items within each order whenever possible. However, because inventory changes and some products may come in different designs or styles, duplicates are occasionally possible.

Are all of the items actually vintage?

Not necessarily. Vana’s Vintage Scoops has a vintage-inspired style, but our scoops may include a mixture of handmade items, new products, vintage-inspired products, and occasional thrifted or vintage finds.

Are the handmade items really made by you?

Yes! Many of our jewelry and engraved pieces are handmade or customized by Vana’s Vintage Scoops.

Do you film every order for TikTok?

We love sharing scoop and packing videos, but a video is not guaranteed with every purchase.

Some orders may be featured on our TikTok or other social media pages depending on our filming schedule.

How long does it take for my order to ship?

Please allow approximately 1–2 weeks for your order to be processed before shipping unless a different processing time is listed on the product page.

Because many orders include handmade or individually packed items, we appreciate your patience while we make your order special.

How will I know when my order ships?

You will receive a shipping confirmation with tracking information once your package has been shipped.

Do you accept returns or exchanges?

Because mystery scoops are personalized surprise products, we generally do not accept returns simply because you do not like a particular item you received.

However, if your order arrives damaged, incorrect, or there is another problem with your purchase, please contact us so we can help make it right.

What if something arrives broken or damaged?

Please contact us as soon as possible and include photos of the damaged item and packaging when possible.

We will review the situation and work with you on an appropriate solution.

Can I cancel or change my order after I place it?

Please contact us as soon as possible if you need to make a change.

Once your order has entered the packing or production process, we may not be able to cancel it or make changes.

Can I add something to an order I already placed?

If your order has not been packed yet, contact us and we will let you know whether an addition is possible.

Additional purchases may need to be placed as a separate order.

Why are only a limited number of scoops available?

Vana’s Vintage Scoops is a small business, and each order is packed individually. Limiting the number of scoops available helps us maintain quality, keep processing times manageable, and give each order the attention it deserves.

Once a scoop release sells out, you may need to wait for the next restock.

When do you restock?

Restocks and new scoop releases will be announced on our website and social media pages.

Following us on TikTok is one of the best ways to see new inventory, behind-the-scenes content, and upcoming releases.

Will every restock have the same items?

No! Inventory is constantly changing, which means every restock can include new products, colors, designs, handmade pieces, and seasonal finds.

That’s one of the things that keeps each scoop exciting.

Do you offer custom orders?

Some handmade or engraved products may be available for customization depending on the item.

Check individual product listings for customization options or contact us before ordering if you have a question.

Still have a question?

We’re happy to help! Please contact us through our website and we’ll get back to you as soon as we can.

Thank you for supporting Vana’s Vintage Scoops and our little corner of vintage-inspired happiness. ♡